Because almost everything we make is produced to your specifications, with your logos, names and sizes, we handle returns differently from a retail store. This policy explains what to do if something is not right.
Custom product return conditions
Custom and personalised products cannot be returned for change of mind, wrong size selection by the customer, or errors in artwork, spelling or size breakdowns that were approved by the customer.
Manufacturing defects
If goods have a genuine manufacturing defect (for example faulty stitching, damaged fabric or a print that does not match the approved mock-up), please contact us within 7 days of delivery with your order reference, a description of the problem and clear photos of the affected items and cartons.
Incorrect product deliveries
If you receive items that differ from your approved order (wrong product, colour, size count or decoration), report it within 7 days of delivery with photos and the packing list so we can investigate.
Quality complaints
We review every claim individually against the approved specifications and our production records. We may ask for samples of the affected goods to be returned for inspection.
Refund eligibility
Where a claim is accepted, we will agree the most suitable remedy with you, which may be repair or replacement of the affected items, a credit against a future order, or a partial or full refund of the value of the affected items. Shipping costs, duties and taxes are refundable only where the error was ours.
Replacement procedures
- Contact us with your reference, photos and description.
- We review the claim and reply with our findings.
- If a replacement is agreed, we schedule production and confirm the dispatch date.
Customer support
Scrim Sports
New Hamza Ghose, Abdullah Colony, Sialkot, Pakistan
Email: info@scrimsports.com · scrimsports@gmail.com
Phone / WhatsApp: +92 328 4640008
